Share a Compliment
Let us know when a staff member has made a positive difference — we'll make sure they know.
Send Compliment Get in Touch
Get in Touch
Whether you're a placing local authority, a family member, or a partner agency, we're here to talk through how we can help.
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Reach Us
Start a conversation.
We're here to answer questions about placements, referrals, and our approach — by phone, email, or in person.
Phone
TBC
Available by email while phone line is being established
info@lunarcarehomes.co.uk
For general enquiries
Location
London Borough of Enfield Send a Message
We'll reply within one working day.
For Placing Teams
How Referrals Work.
All placements come through placing local authorities. The Registered Manager reviews each referral against the young person's needs, presenting risks, and the existing group dynamic — and we're transparent if we don't think we're the right fit.
- 01
Send the referral
Email referral documentation, current care plan, risk assessments, and any relevant education and health information to our referrals inbox.
- 02
Matching review
The Registered Manager reviews against the cohort, the existing group, and the home's care model. We may request additional information before responding.
- 03
Visit and transition plan
Where appropriate, the young person visits the home, meets staff, and we agree a clear transition plan with the placing authority before move-in.
- 04
Settling and review
Increased support and monitoring through the early period, with care planning, behaviour support planning, PEP, and health appointments activated from week one.
Referrals inbox: referrals@lunarcarehomes.co.uk
Your Feedback
Feedback and Concerns
We take all feedback seriously and use it to improve our care. Young people, families, and professionals are all encouraged to share their views — informally, in writing, or through independent advocacy.
Raise a Concern
If something hasn't been right, we want to know. We'll acknowledge your concern promptly, investigate fairly, and keep you informed throughout.
Raise ConcernRegulator
Contact Ofsted directly
If a young person or their representative isn't satisfied with how we've handled a concern, they can escalate it to our regulator. Lunar Care is registered and inspected by Ofsted.
- Address
- Piccadilly Gate Store Street Manchester M1 2WD
- Phone
- 0300 123 1231
- enquiries@ofsted.gov.uk
- Website
- ofsted.gov.uk